Past guest saurab

[Abhilash6]

Hello, 

I need to bring to notice that my past guest saurab has been lying to me about hot water, also one of my amenity stopped working because of him. Also I saw change in his behaviour. I not sure if what will be done about it but it is my duty to inform you about this. He took lot discounts from me and asked not take rent.

[Helen3]

Hello @Abhilash6 

I am not quite clear from your post what issues you have encountered with you guest and what has stopped working?

You should follow up on any problem issues with a guest via Airbnb messaging so there is a record.

This is a community forum of hosts and guests. If you need to contact Airbnb you will need to call them directly.

[Stephanie]

Hi there @Abhilash6 ,

As @Helen3 says, if you have an issue with a guest it's best to reach out to the customer support team, and remember to review your guest accurately to help other hosts make an informed decision when reviewing a potential booking from them. 

To contact the customer support team, please use this information: https://www.airbnb.co.uk/help/contact_us

Thanks,

Stephanie