Past guest saurab

Abhilash6
Level 1
London, United Kingdom

Past guest saurab

Hello, 

I need to bring to notice that my past guest saurab has been lying to me about hot water, also one of my amenity stopped working because of him. Also I saw change in his behaviour. I not sure if what will be done about it but it is my duty to inform you about this. He took lot discounts from me and asked not take rent.

2 Replies 2
Helen3
Level 10
Bristol, United Kingdom

Hello @Abhilash6 

 

I am not quite clear from your post what issues you have encountered with you guest and what has stopped working?

 

You should follow up on any problem issues with a guest via Airbnb messaging so there is a record.

 

This is a community forum of hosts and guests. If you need to contact Airbnb you will need to call them directly.

 

 

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi there @Abhilash6 ,

 

As @Helen3 says, if you have an issue with a guest it's best to reach out to the customer support team, and remember to review your guest accurately to help other hosts make an informed decision when reviewing a potential booking from them. 

 

To contact the customer support team, please use this information: https://www.airbnb.co.uk/help/contact_us

 

Thanks,

 

Stephanie

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