@Amanda134 I had a look at your listing and obviously you are not charging much and have very generous weekly and monthly discounts.
Cleaning, well that sort of depends if you are renting short term in which case you clean between guests or long term when she cleans herself. If you have a cleaning service available you can put her in touch, at her cost.
This is not a serviced apartment, the issue seems to be that she thinks it is.
How long is she staying for?
I would reduce the discounts and assuming you rent longer term that the cleaning fee reflects actual cost so if someone wants that you can arrange it, I assume $7 does not.
I assume you live there and rent it out when you are elsewhere, you could personalise the listing and make known that you are doing so and it is your normal abode not an investment property.
David