Pre-approval issue

[Katy5]

I keep pressing Pre-approved for one reservation and the guest keeps sending me a request. Now AirBNB says the reservation has expired when that was the third time I hit pre-approved on this one guest.  Has anyone dealt with this type of glitch?

[Clare0]

 @Katy5 It's not a glitch.  There are two types of communications from guests:

A reservation Inquiry and a Reservation Request.  What's the difference?  Read this help article: 

https://community.airbnb.com/t5/Tips-Tricks/Reservation-Inquiry-or-Request-What-s-the-Difference-A-C...

If your guest sent you an Inquiry, your options are to Pre-approve, Decline, Respond, or Dismiss.  

If your guest sent you a reservation request, your options are to Accept or Decline.  You cannot send a Pre-Approval as a response to a reservation request. 

Sounds like your guest might have sent you an inquiry which you then Pre-Approved and instead of accepting the Pre-Approval, sent you a Reservation Request.  Not understanding, you probably didn't realize that you had to Accept or Decline the reservation request while you were waiting for a response to your Pre-Approval.  Confusion on both ends, I'm afraid!