Price mistake

[Sher6]

price someone booked room for wasnt the price we set on calender now we are going to be charged for it and now i cant get a phone number to call air bnb im pretty diasppointed with air bnb at this stage if i cant get help to resolve this matter i will remove myself from air bnb and report it further

[Lynette57]

Just wondering what you are going to be charged for. If someone booked then cancelled they will get their own money back. you would not be charged anything. 

Trying to get help via ABB can be a bit ridiculous at times. I wish you the best

[Diane570]

I just had a query regarding a similar issue, sent a query via messages and received a response straight away indicating they were looking for most appropriate person to respond ...then a phone call from Yvette who dealt with issue immediately, and very effectively.  No pho no was +1(855)4247262 good luck

[Robin4]

@Sher6 

I think the thing you must understand is, the Airbnb platform runs automatically and simply responds to commands within certain perameters.

If the guest booked at a certain price.....that is the price you must have set in order for that booking to proceed. If that was not your set price then the booking would simply not have been accepted by the system.

Sher, you cannot blame Airbnb for things you have not set correctly. Having worked in support I have seen this occurence thousands of times, and in each incidence it is not an Airbnb issue, it is a host issue because of some minor detail they may have overlooked. 

If however you are in this instance sure of your ground get onto Airbnb....the contact phone number is a Sydney number and it is  02 8520 3333 and if it is their error they will correct it for you.

Cheers......Rob