I have been using the August Smart lock for a few months now, and on paper, it's been great.
However, more often than not, guests show up at my door without having downloaded the app, much less created an account. August sends an email to all of my guests, but the majority tell me they've never seen it.
As a result, I'm left to guide them through the process of app installation and set up after letting them in. Not a HUGE problem. But, it kind of defeats the purpose of getting a smart lock.
What have you guys done to encourage your guests to "come prepared".
One thing to remember is that not everybody embraces the dictatorship of 'freedom' through the digital internet of Things.
It can't be expected that all of your guests will be happy to upload extra stuff on their devices just to get into a dwelling or be able to use it. Not everybody wants to do that. I for one, am a friend of the less I need thru apps and the less I thus give up on my privacy and personal data, the happier I am.
After spending quite a bit of money on August Smart Lock products, it continues to have problems with guests. The keypad is the worst, and repeatedly fails. August support has been poor and takes too much time. Disappointed that I trusted the fact that these folks were airbnb partners so they must have been thoroughly checked out prior to recommending, but reality is - too many problems and we have had to have guests use key lockbox.
Does your listing mention the need to download the app in order to use your rental? Do you warn guests to be on the lookout for the email?
I find that if I want a guest to do something, I need to mention it in my listing, in an email after they booked, and in a reminder message right before they have to do it. I suppose it's also possible the email from the company is going into spam folders
I've had the app a couple of days, tried probably 12 codes with no luck to be connected to Airbnb townhouse, others in my party have! Talked to August Home, said I was all ready and they told me to contact host to try again, still not in! Wasted a good chunk of my time tonight, need to be preparing for flight instead!😕 Very frustrated!!
Thanks everyone for your feedback. I eventually gave up and bought a normal keypad lock from Yale. I can program codes to give my guests and it can be opened remotely if neccassary.
@Luke52 I have a couple of August Smart locks also, and you are entirely correct about the trouble of having the guest set up the account ahead of time (or rather, *not* setting up the account ahead of time).
I also use the keypad, and just have to manually set the guest up with an access code, which I send to them the day before.
You are right: it sort of defeats the purpose of the automated integration.
I have heard that August is working on upgrading its software to automatically set up and send the keypad codes also, so at least that would be handled even if the guest never set up an account.
I am glad you have a found a solution that works better for you!
One of these days, hopefully someone will design the *actual* perfect AirBnB smart lock.
I am using August lock/keypad, together with an Apple TV (4th Generation). I setup the key code in advance and send it to my guests.
The only issue that bothers me is, I can only setup the key code when I am at the door, and not remotely.
As for Airbnb integretion, I don't really depends on it cause I do create key code for each every one. However, I found it strange that other than the email Airbnb sends (to the guest and copies me), I have no record of who has been invited or setup at all: it's not showing in either airbnb or august app.
A work around that I've done to remotely change the code is change my personal code to the last 4 digits of their phone number then send that to them .After check out I change it to the next person checking in. I find this to be the easiest way when the guests do not download the August home app .
To clarify, are you able to change your personal code thorugh the app as often as you want. Living out of state of our rentals, I will need to be able to do everyt remotely. Thank you!
Yes. As long as you have the Smart Lock Pro (the one that comes with a bridge) and the August keypad (so that your guests are able to introduce the code), you can create or change codes remotely, as many times as you want.
Good idea about giving up on it! I have one now and can’t find time to take it down and put a shlage code lock on there. It connects to the internet too so I can change the code and turn it off when I want to. I had all the same problems you did and I can’t wait to get my $450 back for it!
hope your new lock works just as well as the shlage does for me.
I find that even tho I remind guests to register & screenshot the email sent by Airbnb via August I get blamed for the guest not following clear instructions.
intl guests are having a difficult time getting the account to sync with the reservation.
THIS IS A HUGE PROBLEM!!
I am a guest that spent 45 minutes trying to check into an AirBNB yesterday because the App failed. I followed the instructions from the host, downloaded the app, and when I showed up at the door it didn't work. The app "discovered" the lock, but couldn't show that it was locked so I could unlock it. My bluetooth and cellular roaming were on, but it didn't work. Had to call the host via the number on the Airbnb page and he sent a code manually. Was not happy that my 2 year old sat in a car for 45 minutes waiting for something, when I had followed the host instructions and VERY BEGRUDGINLY added yet another app to my phone. So this was my first experience with the August app and I'm not impressed.
Anyway, based on the info on the August website - the host can now send both a code to the email of the guest as well as use the app. Since my husband refused a smart phone we needed a code anyway if he was to leave the condo without me. Definitely including requests for a code next time I stay at one of these properties with an August lock.