How many Hosts feel that the new 'Progress/Reviews' format is not helpful? A Host can no longer see a SUMMARY of Guest's star ratings for all the specific criteria...'Value', 'Accuracy', 'Cleanliness', etc. This is a HUGE problem, as without a SUMMARY, we have to open every review, scroll down to the criteria ratings and note them in our own spreadsheet, etc. This does not help AIrbnb or Hosts address specific or overall assessments in providing a better Host experience.
With the old format, there was a SUMMARY of the % (and number) of reviews that were less than 5 stars for each of the criteria (value, cleanliness, etc). With those helpful summaries, that was a great tool to assess potential changes needed to provide a 5* hosting experience. And for specific Guests, it was an easy tool to respond to their specific problem. But it is the SUMMARY that provides a great picture for assessments of the experiences...and also confirms mathematical calculations by Airbnb (which right now, I question their calculation formulas).
Any one else with this issue?
hello @Beth269 ,
Yes we have that version now to in New Zealand and it's a pain.
Too many steps to navigate to see what the star ratings are that Guests have left.
It was much simpler the way it was immediately prior to the change.
Whilst it's nice that there's pictures for those who perhaps are dyslexic or struggle with words there's room for improvement.