Regarding false review by guest

[Paula27]

Guest stay with us before and come back again.

Recently i have hosted and guest left the review which is not what it is. Eg, as our check in time is 2 PM but guest arrived very early morning. As our room is not available yet because preious guest has not check out yet, so as a good host, we offer guest another room to check in first which is similar to the room that she had stayed before, and she accepted that, and she stayed happily without any complain as we had chat and asked her everyday how was her stay.

All went well but in the review she left is completely negative stated that the room is not the same, no bed sheet, no fan. Which we are surprise that it was not true as how the guest stay happily witout the bedsheet, and our room is Air-condition, which no need to use the fan, as we provide fan only on request or there is problem with Air-condition, which there is no problem with Air-condition in this room.

If this review left open, it really give our negative appearance for us. Please help us do something with this as we do not understand why guest is doing this. 

[Jeet0]

Leave a polite public response explains your side so that it doesn't affect the future potential bookings. Since the review is false, contact Airbnb and request them to take it down. They'll oblige. Use the phone number on the itinerary to contact Airbnb.

[Evelyn0]

I didn't see the negative review on your reviews. Remember if you  answer to a review it will bring attention to other guests. It's a big decision to answer a not so great review, but you can do it and explain your side of the story.