@Francois84
You haven't said if you are trying to perform this cancellation from your computer or via the phone app but, which ever I suggest you are having a browser issue and it is time you refreshed your browser.
Problems such as you are experiencing are a result of not properly logging out of the site after each session and the page eventually closes due to inactivity!
What is happeing is you request to cancel is proceeding to a certain point via your cookies using your computers stored information rather than retrieving it from the internet. The computer/app becomes lazy!
Francois, I would suggest you refresh your browser.....
I would recommend you to try either Firefox/Chrome on a desktop / laptop
(You could be experiencing mobile browser issue)
Mozilla Firefox works best with Airbnb platform, but Chrome also works well. Here is the download link for each.
Firefox: http://mzl.la/1Ch6rzi
Chrome: http://bit.ly/1Dld5bQ
I would also advise you to clear the browsers cache:
https://kb.iu.edu/d/ahic
Doing this will not harm your computer or loose and of your computers information....it is just a wise bit of housekeeping to do every now and then.
If you are using the mobile app I would suggest you log out, delete the app and re-install using this link.
https://www.airbnb.com/mobile This particular app is designed to work best with the Airbnb platform.
I would also suggest you delete your cache using one of these links depending on which phone app you are using.
https://www.technobezz.com/what-is-cached-data-clear-app/ Android cache clear
https://support.apple.com/en-au/HT201265 IPhone cache clear
Francois, I hope this information can be of help to you. The problem you are experiencing is on your end not Airbnb's
Cheers.....Rob
