Reservation request expired

Reservation request expired

Hello,
the reservation expired because I was discussing with my guest about his arrival time and he did not reply.
I cannot accept a reservation if I don't have anyone available to meet him and his family, shows him the property etc.
I don't understand why this will negatively impacted my listing’s search placement and  may temporarily turn off my listing.
I always try to reply as soon as I get a reservation.
Alice
1 Reply 1
Queenie0
Level 10
United States

In situations like this you have a few options:

-advise the guest of your availability and make them conform to your schedule

- have the guest cancel the reservation until you work out the arrival time

 

If you need to negotiate arrival time with each guest, you should include that information in your listing. Example:

"Please contact me before booking so that we can discuss arrival/checkin arrangements"