Resolution Center

[Paul-and-Catherine0]

Has anyone else had problems with host complaints being ignored or not adequately handled?

Airbnb just keep saying they have no record of our complaint, despite numerous emails and requested information attachments, and than we keep getting told that they are closing the ticket for our complaint.

NOT HAPPY, JAN!

We are considering pulling out properties from Airbnb.

Any thoughts or advice?

Paul

[Helen3]

Can you explain about the nature of your complaint  so we can try and advise? @Paul-and-Catherine0 

[Michelle-And-Michael0]

Have you tried calling them directly? This is the Airbnb Sydney number... 02 8520 3333 

Hope this helps.