Resolution Payout

[Lisa94]

My airbnb guest damaged my house and we asked for a security deposit.  After we got home they drove into our front step and it will cost us alot to fix.  I contact Airbnb and I was sent to the resolution centre.  I am now waiting for a response.  What is the point of a security deposit?!?! How long will it take to get an answer?

[Dave-and-Deb0]

Hi @Lisa94,

The guest has 72 hours to either approve or decline your request.  If that time runs out or if they decline, you can escalate it to Airbnb.  I would think that the Airbnb insurance might cover your step though or they may make you make a claim through their auto insurance policy.