Return money to guest

[Pauline80]

Hey all, I had a guest during a Christmas and she sent me 200euros as deposit via resolution center. Now I want to return her this money and initiated a "send her money" optiong in the resolution center again. However it seems that the money will not be taken from my banck account but rather will need to wait to be deducted from my next guest gaining. As I do not host very often, is it possible to send her still this money via airbnb and cancel this future transaction in the resolution center? Thanks a lot in advance !

Pauline

[Cynthia-and-Chris1]

First, hosts should not be requesting deposits through the Resolution Center. This is not how Airbnb works.  You can set up a security deposit through your listing, but it should not be something the guest pays separately.