SMS truncation

Leo12
Level 2
Woodstock, IL

SMS truncation

The rules of texting are: if you send more than 160 characters then your message will be broken down in to chunks of 153 characters before being sent to the recipient's handset. I just got a message from a guest (sent through airbnb and it ended with " ..." which I did not immediately notice. Later, when an email came in (or was noticed) I saw that I had missed the last sentence of the message. It never came in as the 2nd part of a text. 

Is this normal (that they only send part 1 of a long text) or just a temporary glitch? Has anyone else experienced this? 

1 Reply 1
Dede0
Level 10
Austin, TX

@Leo12, that behavior of SMS texts applies to phone-to-phone texts. But not to the messages that AirBnB sends to you as SMS texts. If someone posts a longer message in AirBnB's messaging system (which is not SMS-based) AirBnB truncates the message when they send it to you as an SMS text. They don't send the remainder in subsequent texts. That's their design decision (and a dumb one, if you ask me).

 

The solution to this is to install the AirBnB app on your phone. The app will pop up the complete message from the guest on your phone, even if you're not currently running the app. (I'm actually configured to get *both* types of messages. They usually arrive, redundantly, within 2-30 seconds of one another, but sometimes one or the other will lag by up to half an hour.) By the way, I use an iPhone. I have no idea how any of this applies to Android phones.

 

If you find this helpful, consider clicking the Thumbs Up button near the lower right. Thanks!