Security Deposits

Dotty2
Level 2
Seattle, WA

Security Deposits

Can the *Request Money* feature be used to collect a *real* Security Deposit from a guest? The Security Deposit that is set on on a host's Airbnb listing is really not charged to the guest unless there is a damage claim by the host. Guests know this and I have heard that collecting money from Airbnb for a claim is near to impossible. Thoughts?

4 Replies 4
Renee121
Level 1
Austin, TX

I would like to know this as well. 

Marzena4
Level 10
Kraków, Poland

Nope, @Dotty2 and @Renee121, you can't collect any deposit under Airbnb rules. It's a shame that hosts are not really protected against damage by guests. 

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

// "The only person you can trust is yourself"
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Dotty2

Easier soulution would be to charge high cleaning fee and say you will return it after check out inspection by using "return money" feature.

Marvin100
Level 3
Kingston, Jamaica

I am late to this party but can guarantee you that Airbnb does not cover cost for damages.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.