Spam/solicitations in Message Center; cannot decline after reporting/blocking, timer still on?

Kenneth12
Level 10
Chicago, IL

Spam/solicitations in Message Center; cannot decline after reporting/blocking, timer still on?

Hello all,

Received the following wonderment several times today:

airbnb.com-averts-2019.05.18-16-48-56.png
Anyone else gotten stuff like this?

I reported then blocked.    Mobile still shows the timer ticking down,  but I can't message or even decline.  Un-reporting the message doesn't help.

Does anyone know if the timer is really still counting against us here,   or if there is a way to lift the block so I can message in order to stop that?

Thanks as always,

Ken

2 Replies 2
Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi there @Kenneth12 ,

 

Sorry to hear your getting this spam! Can I just check you have reported it to the customer support team? If not, you can do so here: https://www.airbnb.co.uk/help/contact_us

 

Thanks,

 

Stephanie

 

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Please follow the Community Guidelines 

Ann489
Level 10
Boise, ID

@Kenneth12   I hate to tell you, but CS is not going to do anything about it.   I had something similar happen a few weeks ago.  Ended up dinging my response time percentage--even though the alert staff of trained Aibnb CS professionals said otherwise.  😛