@Yadira22 Well, in my case the client fully lied about his situation. He wrote that he cancelled the order in 3 minutes after he made it and I rejected to give the money back. But in fact he never cancelled and we have been waiting on him for 3 hours during the day of his arrival. He never showed up, he never answered russian help line. Only american operator. When US guys finally reached him, he dropped me the line afterwards, after the US operator asked him to inform me abut his plans changed as I am sitting and waiting on him, saying his flight changed and his payment will arrive anyway. He apologized for informing me at last moment. He was very polite in correspondence. I never spoke on the phone with him. Only chat, which contained the same info as in the ad. He never read the ad, wrote completely false review where he lied about his cancellation. And he got flagged by airbnb. Airbnb apologized a lot for his behavior. The review on me sounded like that (russian/english):
“Russian: Ужасное впечатление. Все началось с того что в обьявлении нечетко и не понятно написано что это комната в квартире где живет сама хозяйка. Я например не люблю жить с кем то в квартире. После заказа Ольга прислала мне письмо размером в километр(да да , договор на страниц 6!!) . Там просто сумасбродные условия. Описан целый список запретов. В принципе запрещено делать все. такое впечатление что даже дышать можно только очень тихо. Описаны какие то несусветные штрафы за все и вся. За любое пятно 50 $. За потерятный ключ 100$. за пятнышко на диване 100$ ксати пятнышко на диване самому чистить нельзя поскольку там у Ольги какое то особеное покрытие требующее только проф чистки. Вообщем полный неадекват. Естествено я тут же не думаючи отменил заказ примерно через 3 минуты после его оформления. Несмотря на то что заказ был отменен тут же после оформления и Ольга не понесла никакого убытка, Она категорические отказалась возвращать деньги отказалась разгоаривать и заблокировала. Это было ужасно. ВПервые сталкиваюсь с настолько сумасбродной, нечестной и не адекватной хозяйкой! будьте бдительны при заказе! Ужас! English: A terrible impression. It all started with the fact that the advertisement is fuzzy and it is not clear that it is a room in the apartment where the hostess herself lives. I personally , do not like living with someone in an apartment. After the order, Olga sent me a letter of the size of a kilometer (yes, yes, the contract on six pages !!). There are very extravagant conditions. A long list of prohibitions is described. In principle, it is forbidden to do everything. the impression is that even breathing can only be very quiet. It describes some kind of fines for anything and everything. For any spot, $ 50. For a lost key $ 100. for a speck on the sofa $ 100 by the way, a speck on the couch itself cannot be cleaned because Olga has some kind of special coating that requires only professional cleaning. Generally it is very inadequate. Eventually, I canceled the order about 3 minutes after placing it. Despite the fact that the order was canceled immediately after registration and Olga did not get any money loss, She categorically refused to return the money, even part of money, refused to manage any conversation and blocked me. It was terrible. For the first time I come across such an extravagant, dishonest , unfair and inappropriate hostess! Be careful when ordering! Horror!”