“This support case is closed” . . . Oh really , . . . ?

John_Alison0
Level 2
Napier, New Zealand

“This support case is closed” . . . Oh really , . . . ?

Hello - I raised an issue with AirBnB support recently (see photo) and they have now decided, that “This support case is closed” when, very obviously, it remains unresolved from my perspective - refer to photo.

 

How do I re-activate this unresolved issue without having to start all over again. . . ?

 

. . . . and, of course, what do they think they are doing closing a support case without checking with me that it is resolved and should be closed . . . ! ! !  

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2 Replies 2
Lynette57
Level 10
Gladstone, Australia

I wish you Good luck  @John_Alison0  I hope you have a lot of hair you can live without because you will be pulling it out in sheer frustration.

There is a slight possibility you can open a new claim but you will have to go back to the beginning.

Cheers, Have a great day

Crista1
Level 2
New Orleans, LA

Same thing happened to me.