“This support case is closed” . . . Oh really , . . . ?

[John_Alison0]

Hello - I raised an issue with AirBnB support recently (see photo) and they have now decided, that “This support case is closed” when, very obviously, it remains unresolved from my perspective - refer to photo.

How do I re-activate this unresolved issue without having to start all over again. . . ?

. . . . and, of course, what do they think they are doing closing a support case without checking with me that it is resolved and should be closed . . . ! ! !  

[Lynette57]

I wish you Good luck  @John_Alison0  I hope you have a lot of hair you can live without because you will be pulling it out in sheer frustration.

There is a slight possibility you can open a new claim but you will have to go back to the beginning.

Cheers, Have a great day

[Crista1]

Same thing happened to me.