Hello Dear friends,
I want to share an experience and need your advice regarding the same.
Recently one guest booked my Private room for 1 guest/ 1 Night. When he arrived I was shocked to see 2 persons. I politely asked that you booked only for 1 person but he told my friend will stay with him.
As check In was around 21:00 so I allowed 2 persons and immediately arranged extra pillows, Quilt etc for additional guest and told them that you made a mistake in booking and for 2nd guest you need to pay extra as per my listing cost details.
They reacted like that they didnt understood anything.
I raised this issue to Airbnb throught resolve center. In respond to this My guest has written back that I should take my request back otherwise I will spoil your Ratings.
Please guide me how to resolve this issue. Should we get afraid of such guests and take my request back to save my ratings? or fight further?
The topic which I would like highlight is that now Guest also understand the power of bad and good rating and taking this as a Tool to negotiate or threaten..