URGENT URGENT

URGENT URGENT

I just received a call from Airbnb regarding the guest that created these issues to have my account closed. He shared with me the Pictures she shared with him, Pictures of HER! FOOD! In the Food oven! Pictures of a plate of her MacNCheese, Pictures of the Cleaning supplies Under the kitchen SINK! Pictures behind utility closets.  Airbnb closed my account without ANY investigation! We record a Pre-Walkthrough Video of our house before each guest checks in, and have a disclosed inside surveillance cameras, and have video footage of the house carpet, and sofas being steamed cleaned even before the guest arrived! Not only that the GUEST Stayed the entire TIME! Of her reservation and did not complain to me about NONE! Of this! I SPENT THOUSANDS OF Dollars and bought 2 new houses! YOU ALL NEED TO OPEN MY ACCOUNT

 

I only have issues with 1 house, despite it being Clean! And Good condition as our Documentation below will prove for EACH reservation. It is OLD! And in an old neighborhood! Unlike I NEW houses that DO NOT have a bunch bad reviews and that I have just bought. I HAVE DECIDED! TO TAKE THE Problematic house off the platform and get rid of it! I think you guys should have just suspended the listing that was the problem not my entire account! I can get rid of that listing. FYI! I spend all my pandemic increase on 2 new NICE houses.

 

Below is Documentation! For the security of my investment, I have started the practice of Doing – Pre-Walkthrough video before the check-ins of our reservation going back to June of 2020 This is for PROOF and Validation that our Listings are CLEAN! And accurate!

Also NOTE we have 1 house that is older and near downtown, some guests don’t not like the area, and also some guest do not like that fact that we enforce our rules strictly with surveillance devices to avoid parties, as a consequence we get some cancelation and bad reviews. But the house as you will see in our documentation is always is GREAT Condition, I may have fell off a few times. Also know that I have just spent ALL!!!! Every penny of my pandemic money on 2 new houses I have nothing left because I invest it all in to my Airbnb, I pride my self on creating and providing a GREAT product! When you review the Documentation below it is undeniable! I am open to suggestion to be better host! Maybe in my customer service because after time I fail to encourage our happy guest to leave us a review.  

SO PLEASE it is Christmas this is all I have my entire life is invested into my Airbnb, no other income during this pandemic. All I have is the DOCUMENTATION that SHOWS THE TRUTH! The Truth is simply that! Please look at ALL the videos below for most of our checks ins and YOU CAN SEE how Beautiful! My listings are I DO NOT! Fall below Airbnb standards. Please re-open my account.  I am also open to suggestions or education to get better reviews!

 

 

 

Reservation and Walkthrough video for each

(BRAND NEW PROPERTY) – Deserved 5 star review

Guests

9 adults, 2 children

Check-in

Wed, Nov 25, 2020

Check-out

Sun, Nov 29, 2020

Booking date

Wed, Oct 14, 2020

Confirmation code

HMPXNT5TBC

https://youtu.be/ScZ6VU7GBAg

 

 

 

Guests

5 adults

Check-in

Tue, Nov 24, 2020

Check-out

Sat, Nov 28, 2020

Booking date

Thu, Oct 22, 2020

Confirmation code

HMKRXE3P8H

https://youtu.be/_O-CJtY4RG0

 

 

Guests

10 adults

Check-in

Wed, Nov 25, 2020

Check-out

Sat, Nov 28, 2020

Booking date

Fri, Nov 6, 2020

Confirmation code

HMPN9X5555

https://youtu.be/9cEiPQXb-kQ

 

Guests

6 adults, 4 children

Check-in

Thu, Nov 12, 2020

Check-out

Sun, Nov 15, 2020

Booking date

Thu, Nov 5, 2020

Confirmation code

HMSEWHAAF9

https://youtu.be/j-g4AuIKyYY

 

Guests

10 adults

Check-in

Thu, Oct 29, 2020

Check-out

Mon, Nov 2, 2020

Booking date

Fri, Oct 23, 2020

Confirmation code

HM5XKXR5MR

https://youtu.be/Eh4QVLvbjWI

 

Guests

6 adults

Check-in

Fri, Oct 23, 2020

Check-out

Mon, Oct 26, 2020

Booking date

Mon, Oct 12, 2020

Confirmation code

HMYCQQN3AF

https://youtu.be/m-MGRf2muO4

 

Guests

4 adults

Check-in

Sat, Oct 17, 2020

Check-out

Wed, Oct 21, 2020

Booking date

Thu, Oct 15, 2020

Confirmation code

HM48XJ2S4Z

https://youtu.be/pqgJ-ag3f3k

 

 

Guests

6 adults, 4 children

Check-in time

7:00 PM - 9:00 PM

Check-in

Sat, Aug 22, 2020

Check-out

Tue, Aug 25, 2020

Booking date

Sat, Aug 22, 2020

Confirmation code

HMYDJKFHSN

https://youtu.be/jVH7jy8zMiY

 

 

Guests

4 adults

Check-in

Fri, Aug 14, 2020

Check-out

Mon, Aug 17, 2020

Booking date

Sat, Aug 1, 2020

Confirmation code

HMNJ5WBCTJ

https://youtu.be/Yzd2FUEVdoc

 

Guests

11 adults

Check-in

Thu, Aug 6, 2020

Check-out

Sun, Aug 9, 2020

Booking date

Sun, Aug 2, 2020

Confirmation code

HMDJWCPDTN

https://youtu.be/QOCFMEIfHAI

 

 

 

Guests

5 adults, 3 children

Check-in time

6:00 PM - 8:00 PM

Check-in

Mon, Aug 3, 2020

Check-out

Wed, Aug 5, 2020

Booking date

Mon, Aug 3, 2020

Confirmation code

HM3WYXD5SD

https://youtu.be/XNU49nc2e3U

 

 

 

Guests

5 adults

Check-in

Wed, Jul 22, 2020

Check-out

Mon, Jul 27, 2020

Booking date

Wed, Jul 15, 2020

Confirmation code

HM3MRWYCHJ

https://youtu.be/c-PYr-sMgko

 

Guests

7 adults

Check-in

Sat, Jul 18, 2020

Check-out

Tue, Jul 21, 2020

Booking date

Wed, Jul 15, 2020

Confirmation code

HM9KMADTM

https://youtu.be/6eCXDX-E5K0

 

 

 

 

 

Guests

3 adults, 2 children

Check-in

Thu, Jul 9, 2020

Check-out

Tue, Jul 14, 2020

Booking date

Sun, Jul 5, 2020

Confirmation code

HM4D5WN2WD

https://youtu.be/Byqoi9Zu9zo

 

Guests

12 adults

Check-in

Thu, Jul 2, 2020

Check-out

Sun, Jul 5, 2020

Booking date

Mon, Jun 22, 2020

Confirmation code

HMF2PHPH2F

https://youtu.be/b6uYmwdt9SE

 

Guests ( I do remember this guest, they stayed way after check out and we had to remove them this is why he left his review )

7 adults

Check-in

Fri, Jun 26, 2020

Check-out

Mon, Jun 29, 2020

Booking date

Mon, Jun 15, 2020

Confirmation code

HMKFRZA82J

https://youtu.be/BeoMKxVNzkc

 

Guests

7 adults

Check-in

Fri, Jun 19, 2020

Check-out

Mon, Jun 22, 2020

Booking date

Wed, Jun 10, 2020

Confirmation code

HM88CTYSC3

https://youtu.be/yvMc6nQ9DbY

3 Replies 3
Helen3
Level 10
Bristol, United Kingdom

Hello @The-Chill-Spots0 

 

I think you may be a little confused - this community is a forum for hosts and guests - it isn’t monitored by Airbnb.

 

you will need to contact them directly.

 

I do hope you get your issues resolved. 

Jen151
Level 2
Saratoga Springs, NY

@The-Chill-Spots0 

I am sorry this is happening to you and I hope you get it resolved. 

It never occurred to me to take house video before and after guests so thank you for passing that along.

Liv
Former Community Manager
Former Community Manager
London, United Kingdom

Hi @The-Chill-Spots0,

 

I'm really sorry to hear about that situation.

 

I checked on your case internally and I was informed it's still open and that the CS team is in touch with you. Hopefully it was resolved by now, but if you still need assistance, please get back to them.

 

Also, feel free to let me know if you have any other concerns.

 

I hope this helps.

Thanks,

Liv

______________________________________________________________
Can't find what you're looking for? Click here to start a conversation!