I just received a call from Airbnb regarding the guest that created these issues to have my account closed. He shared with me the Pictures she shared with him, Pictures of HER! FOOD! In the Food oven! Pictures of a plate of her MacNCheese, Pictures of the Cleaning supplies Under the kitchen SINK! Pictures behind utility closets. Airbnb closed my account without ANY investigation! We record a Pre-Walkthrough Video of our house before each guest checks in, and have a disclosed inside surveillance cameras, and have video footage of the house carpet, and sofas being steamed cleaned even before the guest arrived! Not only that the GUEST Stayed the entire TIME! Of her reservation and did not complain to me about NONE! Of this! I SPENT THOUSANDS OF Dollars and bought 2 new houses! YOU ALL NEED TO OPEN MY ACCOUNT
I only have issues with 1 house, despite it being Clean! And Good condition as our Documentation below will prove for EACH reservation. It is OLD! And in an old neighborhood! Unlike I NEW houses that DO NOT have a bunch bad reviews and that I have just bought. I HAVE DECIDED! TO TAKE THE Problematic house off the platform and get rid of it! I think you guys should have just suspended the listing that was the problem not my entire account! I can get rid of that listing. FYI! I spend all my pandemic increase on 2 new NICE houses.
Below is Documentation! For the security of my investment, I have started the practice of Doing – Pre-Walkthrough video before the check-ins of our reservation going back to June of 2020 This is for PROOF and Validation that our Listings are CLEAN! And accurate!
Also NOTE we have 1 house that is older and near downtown, some guests don’t not like the area, and also some guest do not like that fact that we enforce our rules strictly with surveillance devices to avoid parties, as a consequence we get some cancelation and bad reviews. But the house as you will see in our documentation is always is GREAT Condition, I may have fell off a few times. Also know that I have just spent ALL!!!! Every penny of my pandemic money on 2 new houses I have nothing left because I invest it all in to my Airbnb, I pride my self on creating and providing a GREAT product! When you review the Documentation below it is undeniable! I am open to suggestion to be better host! Maybe in my customer service because after time I fail to encourage our happy guest to leave us a review.
SO PLEASE it is Christmas this is all I have my entire life is invested into my Airbnb, no other income during this pandemic. All I have is the DOCUMENTATION that SHOWS THE TRUTH! The Truth is simply that! Please look at ALL the videos below for most of our checks ins and YOU CAN SEE how Beautiful! My listings are I DO NOT! Fall below Airbnb standards. Please re-open my account. I am also open to suggestions or education to get better reviews!
Reservation and Walkthrough video for each
(BRAND NEW PROPERTY) – Deserved 5 star review
Guests
9 adults, 2 children
Check-in
Wed, Nov 25, 2020
Check-out
Sun, Nov 29, 2020
Booking date
Wed, Oct 14, 2020
Confirmation code
HMPXNT5TBC
https://youtu.be/ScZ6VU7GBAg
Guests
5 adults
Check-in
Tue, Nov 24, 2020
Check-out
Sat, Nov 28, 2020
Booking date
Thu, Oct 22, 2020
Confirmation code
HMKRXE3P8H
https://youtu.be/_O-CJtY4RG0
Guests
10 adults
Check-in
Wed, Nov 25, 2020
Check-out
Sat, Nov 28, 2020
Booking date
Fri, Nov 6, 2020
Confirmation code
HMPN9X5555
https://youtu.be/9cEiPQXb-kQ
Guests
6 adults, 4 children
Check-in
Thu, Nov 12, 2020
Check-out
Sun, Nov 15, 2020
Booking date
Thu, Nov 5, 2020
Confirmation code
HMSEWHAAF9
https://youtu.be/j-g4AuIKyYY
Guests
10 adults
Check-in
Thu, Oct 29, 2020
Check-out
Mon, Nov 2, 2020
Booking date
Fri, Oct 23, 2020
Confirmation code
HM5XKXR5MR
https://youtu.be/Eh4QVLvbjWI
Guests
6 adults
Check-in
Fri, Oct 23, 2020
Check-out
Mon, Oct 26, 2020
Booking date
Mon, Oct 12, 2020
Confirmation code
HMYCQQN3AF
https://youtu.be/m-MGRf2muO4
Guests
4 adults
Check-in
Sat, Oct 17, 2020
Check-out
Wed, Oct 21, 2020
Booking date
Thu, Oct 15, 2020
Confirmation code
HM48XJ2S4Z
https://youtu.be/pqgJ-ag3f3k
Guests
6 adults, 4 children
Check-in time
7:00 PM - 9:00 PM
Check-in
Sat, Aug 22, 2020
Check-out
Tue, Aug 25, 2020
Booking date
Sat, Aug 22, 2020
Confirmation code
HMYDJKFHSN
https://youtu.be/jVH7jy8zMiY
Guests
4 adults
Check-in
Fri, Aug 14, 2020
Check-out
Mon, Aug 17, 2020
Booking date
Sat, Aug 1, 2020
Confirmation code
HMNJ5WBCTJ
https://youtu.be/Yzd2FUEVdoc
Guests
11 adults
Check-in
Thu, Aug 6, 2020
Check-out
Sun, Aug 9, 2020
Booking date
Sun, Aug 2, 2020
Confirmation code
HMDJWCPDTN
https://youtu.be/QOCFMEIfHAI
Guests
5 adults, 3 children
Check-in time
6:00 PM - 8:00 PM
Check-in
Mon, Aug 3, 2020
Check-out
Wed, Aug 5, 2020
Booking date
Mon, Aug 3, 2020
Confirmation code
HM3WYXD5SD
https://youtu.be/XNU49nc2e3U
Guests
5 adults
Check-in
Wed, Jul 22, 2020
Check-out
Mon, Jul 27, 2020
Booking date
Wed, Jul 15, 2020
Confirmation code
HM3MRWYCHJ
https://youtu.be/c-PYr-sMgko
Guests
7 adults
Check-in
Sat, Jul 18, 2020
Check-out
Tue, Jul 21, 2020
Booking date
Wed, Jul 15, 2020
Confirmation code
HM9KMADTM
https://youtu.be/6eCXDX-E5K0
Guests
3 adults, 2 children
Check-in
Thu, Jul 9, 2020
Check-out
Tue, Jul 14, 2020
Booking date
Sun, Jul 5, 2020
Confirmation code
HM4D5WN2WD
https://youtu.be/Byqoi9Zu9zo
Guests
12 adults
Check-in
Thu, Jul 2, 2020
Check-out
Sun, Jul 5, 2020
Booking date
Mon, Jun 22, 2020
Confirmation code
HMF2PHPH2F
https://youtu.be/b6uYmwdt9SE
Guests ( I do remember this guest, they stayed way after check out and we had to remove them this is why he left his review )
7 adults
Check-in
Fri, Jun 26, 2020
Check-out
Mon, Jun 29, 2020
Booking date
Mon, Jun 15, 2020
Confirmation code
HMKFRZA82J
https://youtu.be/BeoMKxVNzkc
Guests
7 adults
Check-in
Fri, Jun 19, 2020
Check-out
Mon, Jun 22, 2020
Booking date
Wed, Jun 10, 2020
Confirmation code
HM88CTYSC3
https://youtu.be/yvMc6nQ9DbY
