I am caught up in an instant booking bug! I have instant booking on but if someone uses it as a filter in search, my listing does not show. My bookings for december were only 3 and I normally aerage 10 a month. This caused me to see where I fell in the search list for my area and how I discovered the issue. I have no idea how long this has been occurring, but based on my bookings, at least a few weeks. I am very worried about paying my bills come January.
I reported this to airbnb on 12/27, and promised a 24 hr response which never happenned. On the 28th, I was told to be patient. And yesterday, the 30th, I was told "too bad you need to wait until after the holidays to get this fixed". I love how we are in an 24/7 customer service industry but AirBnB Tech dept is not. (Said sarcastically!)
Not one agent said if this was a system wide issue to me but I woke up today and thought to inform my fellow hosts so they could check their listings too. If anyone has any idea how to fix this or more information, it is appreciated. I have already tried turning off the settng and then turning it back on again.