This is how I describe this listing: "Our tiny hand-sculpted earth cottage is 7miles from the Portland airport, a 5-minute walk to a strip mall and restaurants. You’ll love this strictly 1-PERSON SPACE because of its rustic charm, quaint, quirky and artistic nature, and the garden. It was built with love, song and dance. It's only for solo travelers..."
So why oh why oh why have I had 5/5 of the last bookings/inquiries become about whether it can have 2 guests? Isnt' it pretty obvious this is for 1-person only?
2 weeks ago had a guest book and inform me she was bringing her 2-year old son. In addition to being a 1-person space only, our house rules are 'no infants' and 'no children' as we have an unprotected pond.
I also had one guest book a 5 day stay, and when I asked her the day before she was due to arrive is she had an arrival time, she answered me and then a few minutes later sent another note advising me that although she'd booked for 1 guest (the only way she can book) there would be two of them arriving. When I informed her it's for a single space, she then tried to get airbnb to change it. They called me because she wanted a refund and the airbnb support person said (quite clearly not having read our exchanges) that she'd tried to change it to 2 but as she wasn't able to the guest wanted a full refund.
Is it too much to ask guests to even read a listing description?
