I have tried several times to text him and leave message for him to know what time he is checking in.
And no responses , and I have told him several times that I do not leave keys , for lock box not allowed in my city unless you are selling your house.
He wants to come later than requested time, I told him by messaging and on text not allowed, within a hour like 10:30pm but not at 12 midnight or later and still no responses, what shall I do? I do cancel without penanlties since I am super host?
Finally I got this message from him: Sorry I missed you. I have a couple of late nights planned for the nights in question. Please cancel the order and reservation. I'm sorry for the inconvenience.
This what I left for him: you need to cancel the reservation if you are not complying with the rules of my house not me
Is this good or should I contact customer service or what do all suggest?
