Hosting

Custom List Message Item

Hostile guest, threatened cleaner.. how to proceed?

I had my first bad guest experience and I'm unsure how to proceed. It's made very clear that our checkout time is 10 am. My cleaners let him know that they were there and ready to clean at 10:15. At 10:25, the told him that they would need to come inside ... read more

Created 20-02-2021 | Latest reply 20-02-2021 by Jennifer1897

in Burnsville, NC

Airbnb lack of phone support and response to resolutions

I have filed a dispute regarding a guest who stayed at my home many weeks ago now: it was a nice guest but had four small children who caused thousands of dollars in damages to my walls needing to be painted and my floors being scratched from furniture be... read more

Created 11-11-2020 | Latest reply 20-02-2021 by Chad317

in Los Angeles, CA

Clarification of a head count maximum

I had a guest today insist that only those over 2 count towards the Airbnb's 16 person headcount max. I read Airbnb rules and they just keep repeating 16 people, no mentioning of age. I know airbnb allows infants stay for free and book over the capacity w... read more

Created 20-02-2021 | Latest reply 20-02-2021 by Sarah977

in Chicago, IL

IMPORTANT NM Gross Receipts Tax Forms NEEDED FROM AIR BNB Calling all NM Hosts to Demand these

I have had a legal short term rental in NM since 2013 and always paid my Gross Receipts Taxes.I just got off the phone with the State Taxation department and learned exactly what we need from AirBNB to prove they are paying over what they are calling 'occ... read more

Created 21-01-2020 | Latest reply 20-02-2021 by Donna1061

in Montclair, NJ

COMPULSORY enhanced cleaning protocol unrealistic for many

Dear Airbnb,Please quit your paternalistic and bullying ‘one size fits all’ policies. There are many locations in the world with little or no community COVID infections, so to coerce hosts (by threatening blocking of calendar and bookings) into complying ... read more

Created 15-10-2020 | Latest reply 20-02-2021 by Daniel1727

in Bundeena, Australia

200

Listing explicitly says no smoking, yet I have guests smoking in the rooms

Any other hosts having similar Issues with guests smoking in the house. and if so, how do you deal? I now plan to start asking guests before arrival if they plan to smoke in the house so I can cancel them. Airbnb can penalize all they want at this point.

Created 16-02-2021 | Latest reply 20-02-2021 by Dale711

in Philadelphia, PA

Smart Door locks

Hi Everyone - We're closing on our first Airbnb rental next week and going to be updating the property, so I wanted to ask a couple of questions about the smart home features - specifically locks. I've been researching alot of the smart home locks and ... read more

Created 11-02-2017 | Latest reply 20-02-2021 by William1440

in Chicago, IL

Last minute cancellation advise

Hello everyone, This is my first post with this community, and I am a very new host! I have had my first last minute cancellation, and I was hoping I could receive some advise on how to handle the refund in this situation. My cancellation policy is moder... read more

Created 13-01-2021 | Latest reply 19-02-2021 by Elisabeth40

in Wisconsin, United States

Bathroom for muslim guests

Hi, I had a guest just check-out like a week ago and he left me a review saying that my bathroom is not suitable for Muslim guests. I've texted him like how to make it a better / more suitable for Muslim guests, but there's no reply from him. Does anyone ... read more

Created 07-08-2017 | Latest reply 19-02-2021 by Elisabeth40

in Kuala Lumpur, Malaysia

Warning against use of Turnkey Vacation Rentals to manage properties

Hello, I have been a host for six years across two cities, and I wanted to put out some information about my experience with Turnkey Vacation Rentals in Nashville, TN. This company was a complete disaster for my listings, and I would never recommend any ... read more

Created 21-01-2018 | Latest reply 19-02-2021 by Austin127

in New Orleans, LA

Top contributors

Laura2592

Frederick, MD

1196

2110
Sarah977

Sayulita, Mexico

16753

29485
Helen350

Whitehaven, United Kingdom

2283

2916
Ann72

NY, NY

3180

5456
Andrew0

Berlin, Germany

4131

9683