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I had my first bad guest experience and I'm unsure how to proceed. It's made very clear that our checkout time is 10 am. My cleaners let him know that they were there and ready to clean at 10:15. At 10:25, the told him that they would need to come inside ...
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Created 20-02-2021
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Latest reply
20-02-2021
by Jennifer1897
Lee3597
in Burnsville, NC
2
1
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I have filed a dispute regarding a guest who stayed at my home many weeks ago now: it was a nice guest but had four small children who caused thousands of dollars in damages to my walls needing to be painted and my floors being scratched from furniture be...
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Created 11-11-2020
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Latest reply
20-02-2021
by Chad317
Ryan749
in Los Angeles, CA
7
1
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I had a guest today insist that only those over 2 count towards the Airbnb's 16 person headcount max. I read Airbnb rules and they just keep repeating 16 people, no mentioning of age. I know airbnb allows infants stay for free and book over the capacity w...
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Created 20-02-2021
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Latest reply
20-02-2021
by Sarah977
Inna22
in Chicago, IL
6
0
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I have had a legal short term rental in NM since 2013 and always paid my Gross Receipts Taxes.I just got off the phone with the State Taxation department and learned exactly what we need from AirBNB to prove they are paying over what they are calling 'occ...
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Created 21-01-2020
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Latest reply
20-02-2021
by Donna1061
Jennifer62
in Montclair, NJ
12
3
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Dear Airbnb,Please quit your paternalistic and bullying ‘one size fits all’ policies. There are many locations in the world with little or no community COVID infections, so to coerce hosts (by threatening blocking of calendar and bookings) into complying ...
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Created 15-10-2020
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Latest reply
20-02-2021
by Daniel1727
Belinda55
in Bundeena, Australia
200
70
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Any other hosts having similar Issues with guests smoking in the house. and if so, how do you deal? I now plan to start asking guests before arrival if they plan to smoke in the house so I can cancel them. Airbnb can penalize all they want at this point.
Created 16-02-2021
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Latest reply
20-02-2021
by Dale711
Obinna0
in Philadelphia, PA
23
1
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Hi Everyone - We're closing on our first Airbnb rental next week and going to be updating the property, so I wanted to ask a couple of questions about the smart home features - specifically locks. I've been researching alot of the smart home locks and ...
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Created 11-02-2017
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Latest reply
20-02-2021
by William1440
Matthew147
in Chicago, IL
90
1
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Hello everyone, This is my first post with this community, and I am a very new host! I have had my first last minute cancellation, and I was hoping I could receive some advise on how to handle the refund in this situation. My cancellation policy is moder...
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Created 13-01-2021
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Latest reply
19-02-2021
by Elisabeth40
Jamie720
in Wisconsin, United States
35
2
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Hi, I had a guest just check-out like a week ago and he left me a review saying that my bathroom is not suitable for Muslim guests. I've texted him like how to make it a better / more suitable for Muslim guests, but there's no reply from him. Does anyone ...
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Created 07-08-2017
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Latest reply
19-02-2021
by Elisabeth40
Pit-Yin0
in Kuala Lumpur, Malaysia
10
0
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Hello, I have been a host for six years across two cities, and I wanted to put out some information about my experience with Turnkey Vacation Rentals in Nashville, TN. This company was a complete disaster for my listings, and I would never recommend any ...
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Created 21-01-2018
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Latest reply
19-02-2021
by Austin127
Paul368
in New Orleans, LA
85
27
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