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Exceptions to chosen cancellation policy?

We usually use the Strict cancellation policy. For certain high-demand (= higher rates) periods, for large music festivals, Formula 1, SXSWm and so on, we'd like to impose stricter policies, primarily for the advance-notice interval. (Say, 14-21 days inst... read more

Created 12-03-2016 | Latest reply 27-06-2022 by Kate1770

in Austin, TX

Quick Question Regarding Short-Term Rentals in One or Two Family NYC Homes

I am a homeowner here in Brooklyn of a legal two-family townhouse. My understanding is that the laws in NYC make it illegal for Air B&B hosts who reside in Class A multiple dwellings -- buildings designed for three or more families -- to list their apartm... read more

Created 15-03-2021 | Latest reply 27-06-2022 by Aron1902

in NY, NY

Problem with long term stays

I have a guest at the property staying at substantial discount due to new hosting for me and new property on Airbnb. I had a problem with a pipe connecting septic to drain field and can’t fix it until I get a permit from the contractor for the work which ... read more

Created 27-06-2022 | Latest reply 27-06-2022 by Andrew0

Host to send an invite to a guest?

Hi. I had a scenario where I had blocked out the availability of my listing for specific days but wanted to invite a specific guest to some of those days. i.e. I wanted to hold specific days for a guest while they confirmed their itinerary. I found it int... read more

Created 08-02-2018 | Latest reply 27-06-2022 by Emilia42

in Melbourne, Australia

Multiple nights booked through separate bookings

I have multiple availability in my place, up to 10, but realised the other day that I have never had more than a single booking at one time. Does the calendar get shut off it just one person books? If so, I'm losing a lot of business! Sean

Created 03-12-2018 | Latest reply 27-06-2022 by Sean389

in Padfield, United Kingdom

Refund after guests depart

My guests left a day early and, as a courtesy, I offered a partial refund on the last night. I cannot find the option to send/receive funds on his booking details. Is this because the booking has ended? He lives in France and doesn’t use PayPal so I canno... read more

Created 27-06-2022 | Latest reply 27-06-2022 by Kate867

in Chichester, United Kingdom

What does "no smoking" mean???

So, I'm left wondering... when I listed my property and check "no smoking" - that meant to me, that there was to be no smoking, inside or out. But as I read the forums, many interpret it to mean no smoking indoors only. I just had a guest chain smoke on... read more

Created 18-08-2017 | Latest reply 27-06-2022 by Elaine701

in Coupeville, WA

Fee for charging electric vehicle

We have had request to allow charging of electric vehicles overnight at our bed and breakfast. Can we state in the listing that there will be an additional fee collected onsite for charging? The fees would vary depending on the kwh usage.

Created 05-10-2019 | Latest reply 26-06-2022 by Phil-and-Loretta0

in Newton, NC

Organic Hosting (non-toxic, plant based supplies)

As a host and guest I feel that it's important to be able to offer and search for properties that offer cleaner living spaces. As a host, we offer organic breakfast and use non-toxic cleaners, hypo-allergenic soaps and detergents, and other various plant ... read more

Created 08-01-2019 | Latest reply 26-06-2022 by Megan1004

in Flagstaff, AZ

Fulton County Georgia Short-Term Rental Ordinance

Hi all, Does anyone know if I can get an STR license for a property that is NOT my primary residence? It seems to me that the ordinance is not clear about this, and our Airbnb is not our primary residence. I am worried that we would have to end our busine... read more

Created 23-03-2022 | Latest reply 26-06-2022 by Lydina0

in Atlanta, GA

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