broken item in apartment no deposit

[Su-Ling0]

Hi,

We had a guest who broke a little MoMA-sculpture (value $ 40), and we would like to be reimbursed for it. We do not ask for deposits. Does anyone know how to claim this through the insurance?

Best,

Michael

[Tanya-and-Alex0]

Hi,

You could log the case in the Meditations Center:

www.airbnb.com/resolutions

This is the standard way of solving such issues with the guest. 

Cheers

[Marcus0]

For future bookings you should setup an amount in the security deposit section (under pricing) at least $100 to cover you for small things.