Winter Park, CO Level 1
I am in Melbourne, Australia and all of a sudden my Booking.com calendar is not recognised in Airbnb.
When I go to refresh, it states Booking.com but nothing actually appears in the claendar itself.
Then I tried to import again and it doesn't work.
I am getting double bookings that aren't my fault!
Why don't you try to use channel manager for that ? That's the job they are really good at.
I believe you can afford a $5 spending per month for that. I'm 3 years with Effective Tours and they really worth that.
I have this problem with Booking.com being unable to snyc with both TripAdvisor and AirBnb. I made contact with Booking.com and after a few frustrating exercises in sending them screen shots, they finally admitted they had a problem - this was 3 days ago. Still not fixed. The funny thing is now - AirbNb won't even allow me to select right click paste in their import calendar section on this brand new Windows 10 PC. But if I try right click paste on my older PC running Windows 8, it's fine. TripAdvisor I can right click paste on both machines. I did as AirbNb suggested - remove the Booking.com calendar altogether but now it won't any type of link to be pasted into the import calendar section. No matter what content I copy, I can't right click and paste into AirbNb Import.
I am beginning to wonder what's really going on - the bulk of my bookings are on AirbNb. Does anyone have a definitive fix to this problem?
And is there an AirbNb email for support? I cannot find any direct link to Airbnb for technical assistance. Help please!
I had same issue this morning,
The Issue is with Booking.com, not AirBnB. Fix is to Sync booking.com calendars manually.
Hope this helps you all.
Like you, I am using another platform as well as Airbnb and through being here on the Community Centre for 3 years I have learned not to trust calendar syncing....it does work, but it doesn't. Many users report double bookings due to the failure of one platforms syncing system or the other.
For that reason I have specifically chosen not to be involved with calendar syncing. As soon as a booking comes in on one platform I manually block those dates on the other. I do have reasonably high booking rates getting around 12-15 reservations per month and I am having no issues doing it this way. Both platforms apps are downloaded to my phone so the whole procedure is quite seemless and no matter where I am I can attend to accepting and calendar blocking quickly and, my judgement hasn't let me down yet.
The Airbnb platform is much like the Boeing 737 Max8 aircraft. Way too much 'tinkering' is going on with the site programming, and when you start fiddling around with one aspect you are sure to create problems in another.
Karla, handle your bookings manually and you will leave these inept issues behind you.
I sometimes think we hosts are far more professional at what we do than Airbnb are at what they do!
Karla, your case sounds much worse than ours. We only have one letting and take bookings mainly through booking.com. Just a few through airbnb. I often don't look but luckily wanted to check the arrival time of an airbnb guest and then noticed the calendar issue. I will contact airbnb as well so that they know it isn't just you. Jane
Thanks Jane. I appreciate your support. Booking.com is our main source of bookings also.
I have since blocked out the dates until the problem is fixed & cancelled the Airbnb booking.
Because I cancelled the booking (1st time ever), it still appears on my calendar to prevent any future bookings & as a way to punish hosts!
What if my Booking.com guest cancels, but no-one else can book as the calendars are synched and the Booking.com end wil or may consider the Airbnb cancellation a "booking"?
Clear as mud! LOL!
I'm concerned as guests last Easter cancelled absolutely last minute as they were "sick" and we lost out on money for one of the busiest times of the year.
This is their reply...
The same happened to me! All booking.com reservations were blocked on airbnb and then they just disappeared! The dates blocked on booking.com are appearing still but not the reservations. Luckily I noticed before a double booking but have had to manually block dates on airbnb as Chris did. Let me know if you hear from airbnb or if we need to contact them directly as this is obviously their issue.
Hi Karla, I had exactly the same problem - I had a Booking.com booking for Easter and all of sudden it wasn't there - in fact I noticed it this morning and was about to contact Airbnb when a booking request came up for Easter - I have been hosting for 9 years and I found it extremely embarassing that I had to decline the Airbnb booking - (I was assured by Airbnb that this would not affect my super host status. What was really annoying is that I then got a message from Airbnb suggesting I offer different dates - very silly as the booking was for EASTER!! break. I have blocked out the dates myself to ensure there is no further double booking. They asked me to take a screen shot of Booking.com calendar which I have sent to them so hopefully it is resolved soon.