cancellation due

Deborah42
Level 1
Boulder, CO

cancellation due

My guest was supposed to check in today.  His flight was cancelled due to weather.  He wants a refund, but I have "strict" cancellation policy.  I don't think I owe him a refund.  Any thoughts?  Oh, there were 4 of them sharing my place, and I don't charge for extra people, so the cost for each of them is only $50 per night.

1 Reply 1
Clare0
Level 10
Templeton, CA

@Deborah42 There was a similar post a few hours ago from a host in Denver who's guest didn't want to drive while it was snowing.  Same deal...due to check in today.  I would stand by my cancellation policy.  Also, since you haven't been paid, I'd tell the guest to discuss the situation with Airbnb.  That said, I did hear on the news that the Denver airport was closed.  

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