Log In  
Hosting

cancellation

‎09-04-2017 07:42 AM
Razdamsha0
Level 1
Petaling Jaya, Malaysia
‎09-04-2017 07:42 AM

cancellation

hi,

 

Why is airbnb charging singapore dollar 200+ for a cancellation done by my guest. isnt this amount 'exorbitant' to say the least! they shud just charge USD50 or sumthing like that. my guest which cancelled his booking was furious. im not happy at all. airbnb already charge 12% +3% from us!  and keep telling us to 'reduce' the rate till we cant pay even the bank loan! They should bring ALL the fees & charges down ASAP!!!!  

‎09-04-2017 07:42 AM
Reply
0 Likes
1 Reply 1
‎09-04-2017 10:41 AM
Gerry-And-Rashid0
Level 10
London, United Kingdom
‎09-04-2017 10:41 AM

@Razdamsha0

 

As a host you are charged 3% - you are not charged 12-13%. The Guest is charged a booking fee that can be up to 13%.

 

Your guest will lose their booking fee unless there are extenuating circumstances for cancelling.

‎09-04-2017 10:41 AM
Reply
0 Likes

More from Hosting

Cat allergy

I am Hosting a guest in 11 months for 3 weeks. The Guest inf... Latest reply
I am Hosting a guest in 11 months for 3 weeks. The Guest informed me that her husband is severely allergic to cats. We are ho... Latest reply

Airbnb Crackdown

Hello Airbnb hosts, Currently in Collingswood, a small subur... Latest reply
Hello Airbnb hosts, Currently in Collingswood, a small suburb outside Philadelphia, there is a zoning battle going on regardi... Latest reply

Explore Resource Center articles