damaged items

[Paul157]

Hi

I recently had a large group staying at my twin properties over Easter  where they left on Easter Monday . As my holiday rentals are

several hours from where I live and being busy I was unable to review the properties until the following Sunday . It was with great disappointment to 

find both properties in a really poor state - where the guests did not comply with the terms nd conditions and damaged several items. I have since 

opened a case in the resolution center and informed them via mesage  of the items damaged - the cost and photographs - IT has now been over 3 days 

where I have not received response .Accoridng to Airbnb  after 3 days I can click on the involve Airbnb link in the resolution centre. Unfortunately I dont seem to 

have this option or link - so am writing to ask if there is a newer method of involving Airbnb in my case in order to seek resolution 

if amyway can advise I would  be most grateful

cheers

[David126]

@Paul157

You can call them, but realistically if the Guest is not going to voluntarily pay there is little you can do.

[Paul157]

i would assume that it presnted a case for willfull damage - so I could report it to the police 

[Paul157]

i looked at airbnb's  dispute reolution policy which stated to access the invole airbnb link- but there is none - so how do I involve airbnb  given they have photos thst I uploaded  - The guest contacted me requesting my email - even though they already have it ? 

[Emiel1]

Hello @Paul157 ,

Unless the guest agrees with the claim...thne there is no "link":

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place