I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I had a new member book with me to stay in my spare room. When they showed up it was thier friend who was really staying. I think they thought that they had the entire house to themself because they were a bit aghast at the thought of sharing the space with other people (not for this price), because they also quickly left, with their luggage, and with out a word. We have 2 kids and live there. We're pretty clear in out post where guests will stay and the circumstances of our.place (two cats, two kids, working family, guest are in the office/spare room). Long story short. I feel like my trust is a bit betrayed because the person who booked with me did so for her friend with out telling me, and now wants a refund.
What should I do?
third party bookings are against AIrbnb terms and conditions, they do not need a refund. What they do need however, is a good explaning session of how to get the best out of Airbnb for their future good experiences.
Hi
I had a similar situation a year back. I refunded the money and gave a suitable review of the guest and his unreasonable expectation.
Stay happy and blessed.
Cheers!!
Tina
It's very clear that you live there with your family, etc. Ask them to cancel the reservation (if was for a few nights) and you will reimburse them if you re-sell any of those nights.
I agree ask them to cancellation the reservation. It is crystal clear in your listing what the set up is. They can then follow up directly with BNB and be refunded in line with your cancellation policy.
I would also message BNB and let them know the person who booked turned up with another person who was planning to stay at your place and then left as they didn't realise that it was a shared property - even thought it clearly shows this on your listing.
This then means BNB has a clear understanding from your side of what happened in case they try and claim that the property was not as described.
I suggest you make sure when messaging them through the system to mention that their booking is for a 3rd party which is against Airbnb principles. Why? Always better because in case of refund dispute, possible guest lies to Airbnb, you have recorded their trying to mislead you. Airbnb can look into the conversations there.
Ignore any attempt to get a refund. They (she) was in violation of AirBnb policy by booking for someone else. If a potential guest can't read, that is NOT YOUR PROBLEM.
Please do make sure that your description of your listing is not overly wordy. Two paragraphs is all it really should be. Most of the Entitled Generation simply do not read.
I am having repeated problems with people using pseudonyms when booking, booking for reasons other than those stated in the initial interview, and those who misrepresent themselves in general. I am going to name names because I have no other way to tell others to look out, and when I contacted Airbnb, they weere pleasant but were not interested in who these people were. The advice was to ask for ID when they arrive. This hardly addresses my concerns.
For example, ** from Saudi Arabia came with his wife for two weeks. Lovely couple, left the place spotless. As I tied up I found out that his name was **. He was here on business and I don't understand the pseudonym except to avoid damage charges or something.
Next was a gal named **, whose profile said she was from India and who said she was coming with another friend. She showed up with two other people and I discovered they were from Korea. While country of origin is not an issue for me, I don't understand the need for deception. Later, I found my place in a terrible mess with some breakage. I responded in my review but of course they never offered a review of me and so no one else will be warned of the heavy drinking and partying that went on and the disrespectful way they left my unit.
The next inquiry was asking about an intercom "so that people could come and go". I have had these requests before and I think they are operating some kind of service or sales that require people to come in and out - clearly not what my unit is to be used for. I told them there was no intercom and that's the last I heard of it.
Then **, a lawyer from Toronto, wanted to stay to visit with his father who is a "fertility specialist" in the area. His cousin from another location in the province may be joining them. Sounded fine. Checked in 4 hours late without letting me know, although I got a funny voicemail in Chinese. Turned out his "father" was staying at the Delta hotel (?) and who has a cough for which he wants Chinese medicine and did I know of any pharmacies in the area. I later found floor plans for other units in the building, in my unit when they left. Selling real estate, obviously. He wants to revisit in July. Ya sure.
The current tenant was booked in by a third party which I didn't know about until it was too late. We'll see how that one goes.
So I am quitting. I cannot count on who is in my unit - the vetting is unreliable and although most pay and most leave my place in good order, some do not. I feel I am taking all of the risk here. I cannot handle not knowing if my unit will be treated well. Up until these last 5 encounters, things were going pretty well.
I'm going to take a long term tenant for a while. Sigh.
**[Sensitive information removed in line with - Community Center Guidelines]
Regarding the guests who claimed they were from a different country than what they said, and the one who gave a different name than his profile, did you ask any of these people why they did that before assuming their intention was to be deceptive?
You say the current guest was booked in by a third party, which you didn't know until it was "too late" and you'll "see how that goes". 3rd party bookings, unless it is under a business account, are a violation of airbnb policy. If the person who shows up to stay is not the person who booked, you should not let them enter the property, they need to cancel. It is not "too late". Where they find to stay is not your problem. If you allow them to stay, any damage they cause, or violation of other airbnb policy or your house rules, will not be covered in any way.
Also, you don't seem to understand how the review system works. If you write a review for a guest, regardless of whether the guest writes a review for you, your review will appear on their profile 14 days after they check out, so all hosts will indeed be able to see the reviews you wrote of guests.
It does sound like a long term tenant would be a better option for you as you seem uninformed about several things regarding airbnb policy.
Thank you for setting me straight, Sarah. Perhaps, I expect to much of people in terms of veracity and transparency in these transactions.
@Donna191 There's actually all kinds of reasons why people use false names or locations that they're not from. Some may be doing it for nefarious reasons, but in this age of identity theft and hacked accounts, many people are reluctant to have their personal information out there in the public domain. Some people's profile location they have simply neglected to update (one of my guest's profile said she was from New York, but she had actually moved to San Francisco a year before and just hadn't updated) and also airbnb has currency conversion charges that are kind of sneaky and seasoned guests who know how it works sometimes have their profile as one country, just so they can pay in a certain currency without incurring those fees.
But for sure it's good for a host to actually have the real name of people who are staying in their home.