guest bookings

[Pauline52]

i have a guest who is having a problem with verifications on airbnb site to book.

can i help them in any way ?

[Sharon114]

I believe this is a matter between the guest and airbnb.  If there is a problem with either payment or verification, perhaps it is better that they are not able to book with you.

[Pauline52]

Thank you so much, Sharon i am new to this business.

Regards

Pauline