guest cancels

[Stephen-Y-Edda0]

I have a confirmed reservation where the guest informed me that they must cancel for health reasons. I'm fine with them cancelling, but I don't know the process they must follow. I tried searching the forum but did not see an appropriate thread. I tried canceling as the host, but Airbnb listed all the bad things that would happen to me as a host if I did the cancelation from my end as the host, so I did not proceed further with that approach.

Summary: What must a guest do to cancel an upcoming reservation?

Thanks all!!

-Stephen

[Linda0]

Stephen -
Good thing you thought better than to cancel - never cancel a confirmed reservation. Let the guest cancel themselves and they can easily call Airbnb to do this. You could call Airbnb yourself and give them a heads up and let them know you are okay with them canceling based on your cancelation policy only.
Happy Hosting,
Linda

[Marit-Anne0]

@Stephen-Y-Edda0

If your guests are able to locate their booking, they should also be able to find the link to cancel or alter their reservation.