mean traveller

[Kelly12]

i bought new mattress, the traveller complain it is too hard.

the day is 42 degree, and i said that no air-con. the traveller complain too hot.

the locker is broken, i promise i fix it within one hour. the traveller said she donot want to stay.\

and she keeping text me and quarrel with me. I made 30% refund to the guest already.

what can i do next? 

i scare she come to my home and do something wrong with the house！

[Pollyanna0]

contact airbnb resolution center when something like this happens. I've refunded guests before, but if they choose to leave you are not responsible for refunding them.

I hope things settled for you