non responding guest about me entering the premises

[Catherine103]

A guest is currently staying in my studio and since she is there for two weeks, I always offer to change the linen by end of week one. I usually send a message asking if they are ok with me entering to make the bed for them or if they'd rather I just drop off the linen at the front door. I also texted her but am still not getting an answer. what should I do? Enter anyways? Not drop anything? last time I didn'r hear back from the guest about what she wanted, and I didn't want to invade her privacy and just dropped the linen off, she ended up leaving me a bad review that she had to make her own bed!

[Alexandra316]

@Catherine103 Do you communicate in advance - either in your listing or thorugh messaging - that you change the linen? If so, I would enter the unit.

If not, I probably wouldn't, especially as they aren't answering you. At most, I would leave the clean linens with a note explaining.

[Catherine103]

thank you Alexandra. unfortunately I didn't mention it this time, although I usually do 😞

[Alexandra316]

@Catherine103That's unfortunate, but at least you tried! I would hope that the guest won't fault you. 

[Helga0]

I would leave a note at the door, to confirm on airbnb message, if she wants to keep the sheets or wants you to change them. 

As said above, mention the option before arrival.

[Sandra126]

I usually make the agreement on check in, we decide on the day, and if they want me to clean when they are out or in. Usually they say out, I tell them to let me know when they are heading out on that day and I get in and do the job. 100% success so far (ten years).