Yes!!! The definition of the word "Location" is seeminly not understood by AirBnb management. Yet another example of english language usage errors which litter the site with 'non-gramatical colloquial expressions',also known as slang, on numerous pages of the platform which cannot possibly translate successfully. My experience is that my most educated guests, who alsospeak several languages, have the greatest difficulty understanding the questions.
For an example of how simple a review questionair can be ,which is successful at its purpose ,check out the Home Away~ VRBO guest review. It is simple and to the point and follows the internationally accepted Guest Review format.
If AirBnb adopted this format it would show the vacation lodging industry that AirBnb is indeed growing up.
@Thomas It suppose to not affect our Superhost status, however it does appear in our homehighlights, which in turn affects our bookings and income and in the long run our search ranking. (See below)
The solution for this is to build an algorythm where LOCATION its not a key factor to your overal rating.
lets say if each of the other options is worth 100% each of them, have LOCATION be worth 25%.
Can't believe Airbnb still has not done/fixed this issue.
I myself have 5stars overall on everything, and many 3 stars because my home is not ideal to them sometimes. But excuse me you saw on the map where my home was when you made the booking.
Also, this feedback should be given in an email to EVERY host with the top 10 important issues to change so all of them have a personal email which makes it more reachable to them.
Fellow hosts and Airbnb powers-that-be,
It seems as if guests may not understand the context of the "LOCATION" segment of their guest review of hosts. This location review would be useful if a guest is dissed if, for example, the host listing misstated things like accessibility to public transportation, time & distance to area attractions, time & distance to other communities, villages, cities, etc. In other words, host listing statements involving location that are inaccurate, misleading, or untruthful.
When a guest is considering a booking, of course they're concerned with the location of the listing, and the Airbnb platform makes this information available BEFORE THE BOOKING sufficient that any reasonable person would be able to evaluate if the listing is suitable for their particular needs. However, suppose a guest books your listing and at the time they file their host review decide that their stay would have been better if only your listing was just a little more convenient to public transportation, area attractions, and other communities, villages, cities, etc. Obviously, you can't change the location of your listing to satisfy every guest who wishes they were closer to public transportation, area attractions, and other communities, villages, cities, etc, so you could be saddled with a 4 star (or less) for location, which to any otherwise unknowing prospective guest considering a listing, would be the equivalent of a pejorative Scarlet Letter of sorts.
As an experienced Superhost, I suggest that Airbnb review this area and implement guidance for guests that limit a less than five star review for location to ONLY those situations where the host listing misstated things like accessibility to public transportation, time & distance to area attractions, time & distance to other communities, villages, cities, etc. In other words, host listing statements involving location that are inaccurate, misleading, or untruthful.
Gwynedd Valley, PA
Making a Location criteria part of a review is what happens when your job consists of sitting in a cubicle and your brain turns to mush. You lose your sense of what it's like in the real world. These people don't actually have to deal with the guests so they don't have to deal with the repercussions of their "cute" ideas.
The AirBNB people incorrectly assume that guests actually read. They don't.
My listing states that I have a 1 bedroom apartment. I have one double bed and one air mattress suitable for a teenager as it is a basic air mattress. This is stated in the listing and it is repeated throughout my listing AND is mentioned in my automated greeting for IB that "If you require the air mattress, please let me know".
My last guest booked my suite for himself, his girlfriend and his father. Assuming the boyfriend and girlfriend would be sleeping in the bed together, who in their right mind would book a basic air mattress for their father? It turns out that dad was handicapped and could barely walk so there was no way he could get down on the air mattress on the floor. . I think he wound up sleeping in the recliner. For 5 nights.