request refund from host

[Naveen2]

i have been a guest in an apartment in madrid . but there was constant internet wifi problem in the house. the guest had promised good internet, but when i arrived there, the wifi was very bad due to some electircal issues and fibre optic issues. and there has not been fixed since 5 days. i want to request a refund, please let me know what percentage can i request and how to? wifi is very impotant for me as i had planend to work from home. this has caused me a lot of problem.

[Monica4]

Did you notify Airbnb? They do a service by trying to find you other accommodation, with working wifi if that is what you insist on. Airbnb could have found you somewhere else to stay (and still can if you are still at that place). In other words, the listing was(is)  not suitable for you. It is now hard to determine the "value" of no internet service so it would be difficult to estimate any refund. Have you asked the host? It happened to me once, as a host, and I offered free breakfast at a local internet cafe but there was no obligation to do this.