Hi @Massimiliano3,
Thank you for asking your question as it helped me learned something new today. I thought that Airbnb still charged a percentage to the host and the guest for "requesting payment for additional services". Lo and behold, to make sure I was right, I sent a quick DM on Twitter to @Airbnbhelp to see if this was the case. The response I received back was somewhat shocking, not because I was wrong, but because I thought Airbnb would charge a percentage no mateer what since they are a business. Anyway, this is the response I received from them: "We do not charge a fee on resolution center cases" @Airbnbhelp
I am still looking into this as sometimes CX has been wrong.
Cheers
Dave
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host