synchronisation

Reinhard1
Level 1
Pähl, Germany

synchronisation

Hi airbnb-organisation,

I made three different advertises for my holiday home because it has two independent appartements, which can be hired separately or together  -so three possibilities -. The automatic synchronisation was activated but did no longer work after six months. I am not able to contact airbnb to correct this mistake.

So , who is responsible for a double booking which I had to cancel just now ("Anne")?

 

1 Reply 1
Luis-and-Tati0
Level 10
New York, NY

Hi @Reinhard1

You should have contacted Airbnb before canceling the reservation... you may be forgiven if this was an instant book... Try to contact them and ask...
You are the only responsible for your listing...You have an odd way to rent your place and prone to problems like this... the synchronization is about every 6-8 hours... So for every reservation you will be vulnerable to problems like this...
This mean even with the sync operating properly you may have problems... It happened to me when I had my listings in multiple websites... I got two reservations overlapping each other in about 10 minutes from each other...
On the only occasion my sync stopped I was warned via email and I took corrective action....

 

You can contact them via twitter @AirbnbHelp or phone...

 

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