trouble with guest before arrival

[Casita1]

I have a guest who booked a week before her arrival date. She now wanted to cancel  (three days before arrival) because she did not read our listing properly and says she required in-suite internet. (our building is new and not wired yet) I remind her of my policy (which she saw at booking) no refund within 7 days. she asks to change to 3 nights instead of 7. I have a 5-night min (due to costs) and I offered her that. she declined. Now is saying she will stay and I am very sure will write negative reviews due to her attitude towards me. what can I do? I wish now I had said yes to 3 nights and lost the money... any help appreciated

[Marzena4]

@Casita1 If you don't want to spoil your ratings, offer her a refund and allow her to cancel, even with a full refund. It depends what you value more - money or your ratings. Or try to accommodate some of her needs. Guests do not want to hear "no" all the time.

[Marit-Anne0]

@Casita1

Perhaps you can offer a portable wifi with the mobile network and a sim-card with data plan ? 

Do the maths on the costs and see if it adds up.