@Kasun0
Hi again Kasun, Airbnb do not provide a public email address because with over 800,000 Airbnb hosts around the world the system would not be able to handle the volume of emails it would receive at any time. The platform is promoted and opearted as a booking site not a service site, and that does introduce some problems.
As I said in my last mail I do not have access to any phone contact information for Sri Lanka. The only two reliable methods of contact are:
Firstly, if you have a Twitter account this appears to be the fastest and most relaible means of contacting Airbnb. Someone will answer your direct message (DM) generally in a few minutes or typically less that half an hour!
Contact via Twitter as follows.....
Step 1: Log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.
The second method would be to post a question on Airbnb's Facebook page. The disavantage of this is it becomes a public message
I am afraid, not being a native of your beautiful Island of Sri Lanka I can't give you any more information than that.
I will however give you the world wide contact numbers for Airbnb and there may be a number here that will help you Kasun...
These numbers were correct as of June 2016….
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil: +55 21 3958-5800
Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Chile: +56 229380777
China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang - 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael: +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)
South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111 or locally 02033181111
United States (USA) +1-415-800-5959 (local San Francisco number)
or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
I wish I could be of more help to you than that Kasun but I am afraid that is the best I can do. I hope you can work it out my friend.
Cheers.....Rob