Had guests mother and teenage daughter arrive 3 hours early,...
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Had guests mother and teenage daughter arrive 3 hours early, which was OK as accommodation ready, arrived at midday and left ...
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Would you allow someone who is apparently booking on behalf of his employees who has no reviews?
If you are not comfortable with the booking, and it appears that you are not, then I would just politely decline.
Something like, 'Sorry we don't accept third party bookings."
That said, I have accepted a lot of 3rd party bookings recently, and they have went well actually. Since I more or less know what to expect now, and I'm not against them, if the person who is booking has good communication, good reviews etc.
No. 3rd party bookings are against Airbnb's policies and terms of service. Suggest this employer create an Airbnb For Work account if they wish to make reservations for employees.
About Airbnb For Work
https://www.airbnb.com/help/article/927
Booking Trips For Someone Else
https://www.airbnb.com/help/article/1311
Booking For Friends & Family
https://www.airbnb.com/help/article/427
"3rd party bookings are against Airbnb's policies and terms of service."
I believe that was how it used to be. I tried to search for the policy again and can't find it.
Although from talking to Airbnb Ambassadors, it seems like if the person who booked the reservation tell you up front that it's third party and you as the host accept it, then it counts as an official reservation. So strongly wondering if something changed myself.
Edit: Thanks for the additional link @Joan2709 . It seems like officially you still can't book for a third party. But if you start off with an inquiry asking whether a third party booking is okay, and the host says it's okay, then it's considered a valid reservation.
I think you are right @Zheng49 ....I have been hearing the same from other Hosts. When Airbnb is contacted about the 3rd party policy, they say it's "up to the Host" now? I guess the other issue for me in this case is no reviews for this guest. I think if it is a smaller property that is for 2 guests, not as much risk as compared to a large property with 6+ guests. My other concerns are will Aircover (such as it is) be available for a 3rd party booking for both damages and liability? 🤔
Each Host will have to decide now if they wish to accept 3rd party bookings since Airbnb has made this somewhat ambiguous? I have seen cases where a guest has been banned by Airbnb and gets a friend or relative with a good profile to book for them to get around that. A bit different scenario than a Business booking for an employee.
You're right. In this case, I would still decline just because no reviews for the person who's booking.
I think the risk is still greater overall for a third party booking (due to possible lack of coverage by aircover?), but if the person who is booking has a lot of good reviews, and you treat the reservation with some extra care, then it can turn out well, just like a 1st party reservation.
Some tips for a third party reservation:
-Ask for the person who made the booking to pass over the check-in instructions, house rules, and check-out instructions as they become available to the third party
-Ask for a way to contact the third party directly
-Check-up on the reservation, same as 1st party
No Airbnb say it doesn't accept third party bookings I'm sure we've had this discussion before @Zheng49
Seems like the stance over @ Airbnb has changed. I have talked to Airbnb Support Ambassador recently about this and it seems like if a host has agreed to a third party booking then it's treated the same as a first party booking.
Airbnb CS often don't understand Airbnb T&C the guidance in their terms is quite clear @Zheng49
Not unless they booked through Airbnb at Work which is set up for employers to book on behalf of employees @Paul75
My guest right now is booked by her friend ,her friend told me from the beginning that she is booking for her friend and there is no problem with me, because that person who booked has more than 50 very good reviews.
Hello @Liberty2
How can you then review the "friend" who has lent her account to the person who is staying with you since they never stayed? How does this friend review you as a host since they have never set foot in your place ? The whole idea of host/guest comments is that they are relevant to that particular stay. If you have knowingly accepted a 3rd party booking and you need to make an Air Cover claim; this booking will not be covered as it goes against Airbnb rules.
This person should have created their own Airbnb account and as hosts it is our duty to encourage guests to comply with Airbnb regulations. Have you read the comments left by other hosts in this thread?
I don’t know if Air Cover claims for third party will be honored but reviews for 3rd party bookings are considered valid and relevant even if the person who made the booking never arrived.
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Just wanted to clear up some misconceptions regarding 3rd party booking reviews.
I do get what you are trying to say, and it sort of makes sense to me, which is why i tried again, but Airbnb doesn’t exactly work as you would expect.
**[Image removed in line with the Community Center Guidelines]
Hello @Zheng49
The reply from CS (since removed) does not surprise me as they make it clear that when you knowingly accept a 3rd Party booking, you basically fall into that no mans land where anything goes in terms of reviews, AirCover.
You were unable to have that review removed because CS saw that you had prior knowledge that the person booking wouldn't be staying so denied your request for the removal of that review.
Two years ago, I asked a CS agent about this very issue and they said that if you know before the arrival of the guest that this is a 3rd party booking, you won't be covered in case of damage so it figures that the same goes for a review and the fact that reviews have to be "relevant" falls by the wayside in this instance.
Pretty sure remember reading somewhere on an official Airbnb link that a 3rd party booking remains at the discretion of the host. Well OK, but only as long as hosts have all the information on what might happen if things go wrong...
A host or guest who cancels on the day of check-in can also leave a review so again how can this be deemed relevant and yet that review won't get removed either!