I have hosted on Airbnb for over a decade, and my 83-plus reviews have consistently given me 5-stars. I am proud to be a Superhost. Many former guests are still friends today and return often. Recently, I had a terrible experience with a guest who, I believe, is mentally unstable. She made a report to Airbnb after she left that her safety was violated, that I entered her place regularly when she was gone, and that I harassed and insulted her in numerous ways. I was truly shocked because I had met her only twice, and my only interactions were over the messages on the platform. Her messages were very off-putting and rude, but I tried to be professional. Airbnb shut down my listing, and it took a week for them to investigate and restore it. Obviously they found her claims unsubstantiated. They never explained what the charges were until I saw her heinous review. All the things she said are fabricated lies. They are defamatory and damaging. I have asked them to remove her review, and they said they are reviewing it. I am very anxious that they might not remove it. Is there a danger of that? I would appreciate any insight into this that can be offered. I appreciate any help you can provide.
