Log In  

AIR COVER DOESN’T PAY

Answered!
‎30-03-2023 01:37 AM
Gina1986
Level 2
Harlingen, TX
‎30-03-2023 01:37 AM

AIR COVER DOESN’T PAY

Air Cover is ALL Talk & No action! 3 different Guest damaged & trashed my home & all I get from ABNB is “THE RUN A ROUND”!

Labels:
‎30-03-2023 01:37 AM
Top Answer
‎30-03-2023 08:11 AM
Helen3
Top Contributor
Bristol, United Kingdom
‎30-03-2023 08:11 AM

Sorry to hear this.  @Gina1986  can you outline what the issue is with each set of guests if you would like help from this community.

 

It is unusual to have three separate sets of guests trash a listing. Would it be worth reviewing how you are vetting your guests and what systems you have in place such as CCTV to help protect your property.

 

Many hosts don't rely on the Airbnb guarantee but have their own home insurance for short term lets.

View Top Answer in original post

‎30-03-2023 08:11 AM
0 Likes
17 Replies 17
‎30-01-2025 01:27 PM
Bern1888
Level 2
Stamford, TX
‎30-01-2025 01:27 PM

Please note they did the same thing to me. In fact there is one person called Sia from Customer Support sitting in a different country, mostly Philiphines or India and telling me that they had someone "calculate" the cost of the repairs after sending them the invoice for the work done.

 

So if you are in the United States, they will calculate costs based on Asian countries by a random person who thinks they are qualified to do so.

 

AirBnB has been sitting on my case for the past one month now. 

‎30-01-2025 01:27 PM
0 Likes
‎30-01-2025 06:22 PM
Bern1888
Level 2
Stamford, TX
‎30-01-2025 06:22 PM

Standard CAnned response from AirBnb call center.Standard CAnned response from AirBnb call center.

‎30-01-2025 06:22 PM
0 Likes
‎23-05-2025 08:45 PM
Bern1888
Level 2
Stamford, TX
‎23-05-2025 08:45 PM

This was my experience as well. They are all talk no action. That is why I have decided no longer to host in my home, too risky. 

‎23-05-2025 08:45 PM
0 Likes

More from Support with your bookings

The Value of Communication

I recently posted this in my FB Group and thought it might b... Latest reply
I recently posted this in my FB Group and thought it might be of interest to share. Love to hear your own thoughts - don't be... Latest reply

More tools to help you meet your goals

Resource Center

 Explore guides for hospitality, managing your listing, and growing your business.