AIRBNB LACKS HOST SUPPORT-FRAUDULENT GUEST WITH FIREARMS, THEFT FROM MY NEIGHBORS, FENTANYL,METH,HEROINE.

[Sara851]

The incident was brought to my attention and i immediately contacted Urgent support. I have YET to receive support. I call and/message daily. I have a police report. My place was trashed and smelled. Multiple glass paraphenalia, drugs stashed everywhere. I receive scripted responses. Zero processing. They read scripted responses. Even if i let them know that claims department states they are on medical leave and will review my claim when they get back. THERE ARE FAKE PROFILES, HAND GUN, RIFLE, NEEDLES, DRUGS, FLEEING FROM POLICE. 

[Mike-And-Jane0]

@Sara851 what do you want Airbnb to do? Are you claiming under Aircover?

[Huma0]

@Mike-And-Jane0 

@Sara851 mentioned the claims department, so I assume it's the AirCover claim that she is talking about.

This whole thing about the agent suddenly being on leave for a few days seems to be a regular CS tactic to stall. We see it all the time.

@Sara851 This sounds like a horrible experience, but you need to state your case calmly and clearly in order to get anywhere with Airbnb CS, which can be a bit of a minefield. If you could give us more detail about what happened, maybe some people here could offer advice?

[Sudsrung0]

@Sara851 @Huma0 

This is one good living in Thailand the police would be right down on this they would be getting a lot of jail time, 

I even have it written in my contract about drugs on my property,

One thing for sure they would be missing their flights home.

As for airbnb I dont like reading things like this, are they just overloaded with work or what?

[Huma0]

@Sudsrung0 

I have often wondered about this. Why are we hearing that this 'urgent' help support line, or whatever it is called, doesn't respond for days? Luckily, I have never needed to call it. I don't even know the number. Is there one? However, I have seen several reports here on the CC similar to this one, where 'urgent' according to Airbnb means 'we may or may not get back to you at some distant time in the future'.

[Helen3]

Hi @Sara851  a horrible situation. If Airbnb aren't responding, call them out on their social media.

Also don't forgot to 

a) contact your home insurance for short term lets and lodge a claim

b) leave an honest review for this guest to warn other others

c) ask Airbnb to suspend the guests profile because of safety concerns

[Jenny]

Hi @Sara851 

I am so sorry to hear about this.

Just wanted to confirm that I've passed your comments and details over to the team to get you some help with this.  

Jenny