Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I added my digital national identity card and Airbnb rejected it why?And that's the only identification card with me. Latest reply by Elisa

Supporting with the new booking on Airbnb Latest reply by Elisa

Aloha hosts, I have been renting str for 9 years and this year hardly anyone is booking. I need to meet my expenses and am in the resort district in Kihei, any suggestions for finding a renter for 3-6 months at a time on this platform? Hope you are doing... Latest reply by Elisa

Hi everyone! A recent guest recently asked how to change his review because he felt it was unfair to the overall rating. However, we’ve already published a review for him. Is there a way to change or remove the review? Latest reply by Flavio412

Is there a way to include specific special offers to a listing? e.g. "Book to stay during the dates xyz and receive abc" Latest reply by Emilie

Hi all we will be moving house and de-listing our suite. We have notified the customer who has booked for August in 5 months. What is the best way to cancel? do we do it or does the client cancel and is there a cost involved?Thanks in advance Anterio and ... Latest reply by Emilie

Hi, we have booked a place in Malaga area, and been told to check in using a third party website called guest.chekin.com. Part of this is a 300 euro security deposit which will apparently be refunded when we leave. Airbnb warns not to make third party pay... Latest reply by Emilie

Hello, Host (Italy) asks for passport photo. I asked why and response was "for tax purposes".Is it really obligatory to provide photo? Why can I not just send the info (ID, ... whatever is needed). Why photo?(Plus it is 2 months in advance from my booking... Latest reply by Emilie

Hi everyone See msg below I received from a potential guest. What are your thoughts and has anyone ever gotten a request like this. Hello,My name is Andrea, and I am a Film student at the Savannah College of Art and Design here in Atlanta. I am the loca... Latest reply by Emilie

Is anyone else having issues with FastPay? I signed up for the service, and I’m not seeing any difference in the timing of payouts. Although now, I see that airbnb is now delaying payouts by 7+ days! I’ve contacted airbnb support on three separate occa... Latest reply by Emilie