Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am looking for guidance on review dispute from a guest to a host. We hosted a guest that was clearly looking to get out of their lease but was also intent on staying for a duration of their stay for a full refund or discounted price. Through meticulous...

Hi all,I'm a first time host based in Cape Town, South Africa.Just wanted to know, do any of you require guests to fill out a jotform/ google form providing you with all names of guests and copy of ID/ passport? What is the general response of guests to t... Latest reply by Thembelihle1

This is the second or possibly third time that this has occurred with a guest review and I can’t help to think that guests either maybe confused or mislead when making a review, and truly have no idea of just how important their overall careful considerat...

Just got my first-ever 4-star review, and it’s frustrating beyond belief. I put everything into creating a five-star experience—champagne, snacks, spotless space, flexible check-in, and proactive communication. Yet, one inexperienced guest with only two r... Latest reply by Joan2709

You know those reviews at the end of the public review, 'only your guest/host' will read this'? I tried to find out if AirBnB reads them and there was a slick side step, "Your safety and Airbnb experience are important, but we value your privacy too. We n...

Recently we have been having guests tell us they have 8 guests but more show up. It is stated in our listing and again in a check in message that only registered guests are allowed on the premises. How do you or would you deal with this issue? Latest reply by Marie8425

A guest left a bad review about because they said the shower wasn't working, but didn't tell me of the issue while they were staying in the air bnb. When they arrived we greeted them and told them if there was any issues to tell us as we would be around. ... Latest reply by Ahmed1048

How can you email Airbnb to submit pictures of a dirty rental? They make it difficult for people to really see what experience a person has had with a 'host' rental. Latest reply by Letha21

Recently I declined a guest for 1/1 bad review AND for multiple, insistent messages within the first 10 minutes of the request, including sending an inquiry under other dates just to say he's trying to finish his reservation on the first. This guest has ... Latest reply by Joan2709

An horrible guest posted a retaliate review of 1 star and made up lies just because he wanted to check out late at his desirable hours!!!!At first, he messaged me to book an additional night with cash. I didn't reply ASAP as I was busy and didn't want to ...