Guest left a bad reivew because said shower wasn't working, but didn't tell me of the issue

[Charlotte1516]

A guest left a bad review about because they said the shower wasn't working, but didn't tell me of the issue while they were staying in the air bnb. When they arrived we greeted them and told them if there was any issues to tell us as we would be around. My partner is a plumber and this could have been sorted very quickly. I haven't checked the shower yet, and it's possible that they might have done something to stop the shower from working (e.g. turned off the electrics).

[Ahmed1048]

Hi @Charlotte1516,

Thanks for sharing this—it’s really frustrating when guests don’t give you a chance to resolve an issue during their stay.

One thing that’s helped me a lot is checking in with guests from time to time—just a quick message to see if everything’s going well or if they need anything. I’ve found it not only leaves a good impression, but also gives guests the opportunity to mention any problems before check-out.

hopefully your next guests will be more communicative. Wishing you smoother stays ahead!

Best,

Ahmed Nasser