service fee

[Mehreen8]

Hello, I am trying to change my service fees to split fees but I seem to have no options allowing me to do so? Any advice would be appreciated. Thanks

[Joelle43]

Hello @Mehreen8 

This happens when hosts use a Channel Manager - it's host only fees in this case and the split fee option is not available to these hosts.  Could this be the reason?

All the best
Joëlle

[Bhumika · Accepted solution]

Hi @Mehreen8 , can you confirm if you're using a channel manager? 

Here's an Airbnb article that might help you with more insights : 👉Airbnb service fees 👈  

As Joelle mentioned below, here's what it says in the article 

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Host only fee is mandatory for traditional hospitality listings, such as hotels, serviced apartments, etc., as well as software-connected hosts (unless most of their listings are in the USA, Canada, the Bahamas, Mexico, Argentina, Taiwan or Uruguay).

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Have you reached out to Customer Support team if the above criteria is not for you? 

Please keep us posted!