Hello,
I am writing this as I wanted to get some sense on the possible outcome of what actions may be taken by Airbnb in the below described scenario or if someone has experienced a similar situation please feel free to share your end conclusion.
The Incident- I'm writing regarding an unfortunate incident that occurred during my recent Airbnb stay. I accidentally entered the wrong unit due to confusion with the provided instructions, and I would like to explain the situation and apologize for any inconvenience caused.
Our booked unit number was 405, and we were instructed to park in garage space #3. Upon arrival, I mistakenly went to Apartment unit 1 that said - Building 405 on it. Building 405 had all these different units in it numbering unit 1, unit 2, unit 3 and so on. Once we arrived at unit 1 of building 405, we pressed the code on the door that was given to us by the host and were at the same time turning the door knob, the door of building 405, apartment unit 1 opened as we entered the door code and turned the door knob. This added to the confusion of the situation as the door of unit 1 opened and gave us a confirmation that this indeed is our unit. I would like to bring to your notice that, the door was NOT locked for unit 1 of building 405 is an important factor to why this situation happened and also at this moment have not realized that this is not the correct unit.
Believing it was our reserved accommodation, we briefly entered. We then left to get groceries and realized the doors weren't working properly. At this point, we contacted our host, who came to meet us at the correct unit.
I want to emphasize that we had absolutely no intention of entering a property we hadn't booked. As soon as we realized our error (within about 2 minutes), we immediately left, quickly gathering our luggage that we had brought inside.
I would like to point out that we contacted our host immediately after realizing that the doors were not locking properly. This clearly demonstrates our genuine intent to address the issue right away and our good faith in the situation. This can be confirmed through the screenshots of our conversation with the host that we sent to airbnb.
I would like to mention the owner of Apartment 405, unit 1 is same as the owner of Apartment 405, unit 3. Meaning both these places were owned by same host.
Our host was understandably upset about the situation but became extremely angry with us, which significantly impacted our stay. It was my wife's birthday, and unfortunately, the incident and subsequent interaction with the host left us feeling uncomfortable for the remainder of our stay.
I completely acknowledge that we should have read the instructions more carefully. I have a clean record with Airbnb from my past bookings and have always respected the properties I've stayed in. This mistake was genuinely unintentional, and I sincerely apologize for any distress it may have caused.
In the message to Airbnb, I mentioned that I would like to apologize directly to the host. I would be more than willing to send the host an email or contact them in any way you suggest to express my sincere apologies for the confusion.
I have provided the Airbnb all screenshots of our conversations with the host for your review.
Thanks
