Adding Pet Fee to an existing Reservation?

Answered!
Rohit97
Level 2
Irving, TX

Adding Pet Fee to an existing Reservation?

I have a guest who did not add Pet to their original reservation and want to add it now. There is a 50$ Pet Fee that needs to be added to this existing reservation. 

 

1. Can I make that change under Reservation - Guest Charges - Accommodation Cost?

 

2. Should Guest be asked to rebook instead?  Guest's concern was that if he cancels and rebooks it will take AirBnB 7-10 business days to refund the booking fees.

 

3. Should I make an exception and let guest bring the Pet as complimentary. Is there any extra liability risk or lack of coverage w AirCover since pet will not be mentioned in the reservation?

 

Thanks in Advance,

Rohit.

 

Top Answer

Thanks Rain8, yes this time around I sent the request for pet fee (didnt want incorrect reservation info due to pet liability risk). Though in future might just waive it.

View Top Answer in original post

5 Replies 5

If you are ok with the pet, let it go...Oherwise you can send a request for pet fee without rebooking.

Thanks Rain8, yes this time around I sent the request for pet fee (didnt want incorrect reservation info due to pet liability risk). Though in future might just waive it.

Paula
Community Manager
Community Manager
Port Moody, Canada

Hi @Rohit97, just a quick tip: For Rain to receive a notification of your reply, don't forget to tag him. You can do this by using "@" and selecting his username from the dropdown menu, like I'm doing here: @Rain8 😊

 

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Awesome !! thanks to both of you @Paula @Rain8 

Hi @Rohit97,, did you send the request after accepting the reservation?  I'm trying to figure out how to do this.  Thank you!